The Oaks
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds26
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-03-29
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the friendly approach of the care team. One family member who visited regularly over eighteen months particularly appreciated how staff consistently welcomed them and showed respect in their interactions.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2023-03-29
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2023 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies inspectors expected and found evidence of dementia-specific training and care approaches. No specific detail about training content, GP access arrangements, or care plan quality appears in the published report text available for this analysis.Is this home caring?
The Caring domain was rated Good at the February 2023 inspection. Inspectors assess dignity, respect, privacy, independence, and the warmth of day-to-day interactions in this domain. A Good rating means inspectors were satisfied that staff treated residents with genuine kindness and respect. No specific observations, such as whether staff used preferred names, knocked before entering rooms, or moved without rushing, appear in the published report text available for this analysis.Is the home responsive?
The Responsive domain was rated Good at the February 2023 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. A Good rating means inspectors found that the home responded to residents as individuals rather than treating everyone the same. No specific detail about the activity programme, individual engagement for people with advanced dementia, or how complaints are handled appears in the published report text available for this analysis.Is the home well-led?
The Well-led domain was rated Good at the February 2023 inspection. A registered manager, Ms Justina Ali, is confirmed in post, with Miss Sharon Doreen Bales named as the nominated individual for the provider organisation. Good leadership means inspectors found evidence of a clear culture, staff who can speak up, governance systems that work, and a manager known to residents and staff. No specific observations about leadership visibility or staff culture appear in the published report text available for this analysis.
Source: CQC inspection report →
What the evidence base says
The Oaks supports adults both over and under 65 who need residential care, with specific experience in dementia care. For residents with dementia, the home provides appropriate supervision and security. Daily entertainment programmes help keep residents engaged and participating in activities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Oaks received a Good rating across all five domains at its February 2023 inspection, which is a solid baseline. However, the published report text available for this analysis contains very limited specific detail, so scores reflect the Good rating rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly approach of the care team. One family member who visited regularly over eighteen months particularly appreciated how staff consistently welcomed them and showed respect in their interactions.
What inspectors have recorded
The care team's attention shows in practical ways — residents are kept clean, well-dressed and properly groomed. Some families have raised concerns about management communication and aspects of the home's environment that may need attention.
How it sits against good practice
If you're considering The Oaks, visiting will help you understand whether their approach matches what your loved one needs.
Worth a visit
The Oaks Residential Care Home, at 28 Hall Lane in Upminster, was rated Good across all five inspection domains at its inspection in February 2023. With 26 beds and a specialism in dementia care, the home holds a stable Good rating and has a registered manager confirmed in post. A Good rating across every domain means inspectors found no significant concerns in safety, staffing, training, care quality, activities, or leadership. The main limitation of this report is that the published inspection text available for this analysis contains very little specific observational detail, so it is not possible to tell you what inspectors actually saw, heard, or read in records. Before visiting, prepare a targeted list of questions. Ask to see last week's actual staffing rota, not a template, so you can count permanent versus agency names on night shifts. Ask how often care plans are reviewed and whether you would be invited to take part. Ask what one-to-one activity is available for a resident who cannot join group sessions. A Good rating is encouraging, but a visit and direct conversation with the manager will tell you far more than the published report alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Oaks measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Oaks describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find consistent care and structured daily life
The Oaks Residential Care Home – Your Trusted residential home
The Oaks Residential Care Home in Upminster offers residential support for adults over 65 and those under 65 who need care, with particular experience in dementia. Families visiting here have noticed how staff maintain consistent routines and keep residents engaged throughout the day.
Who they care for
The Oaks supports adults both over and under 65 who need residential care, with specific experience in dementia care.
For residents with dementia, the home provides appropriate supervision and security. Daily entertainment programmes help keep residents engaged and participating in activities.
“If you're considering The Oaks, visiting will help you understand whether their approach matches what your loved one needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Oaks received a Good rating across all five domains at its February 2023 inspection, which is a solid baseline. However, the published report text available for this analysis contains very limited specific detail, so scores reflect the Good rating rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly approach of the care team. One family member who visited regularly over eighteen months particularly appreciated how staff consistently welcomed them and showed respect in their interactions.
What inspectors have recorded
The care team's attention shows in practical ways — residents are kept clean, well-dressed and properly groomed. Some families have raised concerns about management communication and aspects of the home's environment that may need attention.
How it sits against good practice
If you're considering The Oaks, visiting will help you understand whether their approach matches what your loved one needs.
Worth a visit
The Oaks Residential Care Home, at 28 Hall Lane in Upminster, was rated Good across all five inspection domains at its inspection in February 2023. With 26 beds and a specialism in dementia care, the home holds a stable Good rating and has a registered manager confirmed in post. A Good rating across every domain means inspectors found no significant concerns in safety, staffing, training, care quality, activities, or leadership. The main limitation of this report is that the published inspection text available for this analysis contains very little specific observational detail, so it is not possible to tell you what inspectors actually saw, heard, or read in records. Before visiting, prepare a targeted list of questions. Ask to see last week's actual staffing rota, not a template, so you can count permanent versus agency names on night shifts. Ask how often care plans are reviewed and whether you would be invited to take part. Ask what one-to-one activity is available for a resident who cannot join group sessions. A Good rating is encouraging, but a visit and direct conversation with the manager will tell you far more than the published report alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Oaks measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Oaks describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find consistent care and structured daily life
The Oaks Residential Care Home – Your Trusted residential home
The Oaks Residential Care Home in Upminster offers residential support for adults over 65 and those under 65 who need care, with particular experience in dementia. Families visiting here have noticed how staff maintain consistent routines and keep residents engaged throughout the day.
Who they care for
The Oaks supports adults both over and under 65 who need residential care, with specific experience in dementia care.
For residents with dementia, the home provides appropriate supervision and security. Daily entertainment programmes help keep residents engaged and participating in activities.
Management & ethos
The care team's attention shows in practical ways — residents are kept clean, well-dressed and properly groomed. Some families have raised concerns about management communication and aspects of the home's environment that may need attention.
“If you're considering The Oaks, visiting will help you understand whether their approach matches what your loved one needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
